i know people are bored with the topic but thought some may be interested in this letter, bit snooty but needs must, ill let you know whats been said when i get a reply
Dear Sir/Madam
In March I was delighted to purchase a new S1000rr (YT12 OSB) from Rainbow, Rotherham, South Yorkshire. I thought I was secure in the knowledge that I was buying a BMW and had peace of mind given BMW’s reputation for excellence and professionalism. This bike was identified as being required for a re call. Whilst I appreciate BMWs integrity in identifying the problem and issuing the recall, the time scale in providing dealerships with the parts required is an absolute disgrace. Nearly six weeks ago I was informed my motorcycle would be recalled to the dealership in three weeks. Today, my local dealership informed me that they still do not have all the parts required, they do expect to have enough to do all the bikes when the complete kits arrive and have absolutely no idea when they will have enough.
I use my bike for commuting as well as for pleasure and have done over 2000 miles already, am I safe to do so? I have had to withdraw from two track days which is extremely infuriating and disappointing, especially given I have spent 14.5 K, a serious amount of money, on a motorcycle. I find the whole situation unbelievable and very disappointing.
I was also informed today that WHEN the work is finally to be done, it will involve removing the engine and dismantling it. Again, having spent over 14k on a product I thought to be expensive but worth every penny given it was a BMW, I find this whole situation totally unacceptable.
Are BMW intending to protect their customers who paid out so much money by extending the warranty on these bikes a further year and compensating and giving us peace of mind by offering the next few services for free.
If this is not the case could you explain to me the stages for reimbursing my money and returning the bike which is defective. Is there a procedure for this or do I need to seek legal advice?
Please could you return my E mail as soon as possible or alternatively I can be contacted with the answers to my questions on
Dear Sir/Madam
In March I was delighted to purchase a new S1000rr (YT12 OSB) from Rainbow, Rotherham, South Yorkshire. I thought I was secure in the knowledge that I was buying a BMW and had peace of mind given BMW’s reputation for excellence and professionalism. This bike was identified as being required for a re call. Whilst I appreciate BMWs integrity in identifying the problem and issuing the recall, the time scale in providing dealerships with the parts required is an absolute disgrace. Nearly six weeks ago I was informed my motorcycle would be recalled to the dealership in three weeks. Today, my local dealership informed me that they still do not have all the parts required, they do expect to have enough to do all the bikes when the complete kits arrive and have absolutely no idea when they will have enough.
I use my bike for commuting as well as for pleasure and have done over 2000 miles already, am I safe to do so? I have had to withdraw from two track days which is extremely infuriating and disappointing, especially given I have spent 14.5 K, a serious amount of money, on a motorcycle. I find the whole situation unbelievable and very disappointing.
I was also informed today that WHEN the work is finally to be done, it will involve removing the engine and dismantling it. Again, having spent over 14k on a product I thought to be expensive but worth every penny given it was a BMW, I find this whole situation totally unacceptable.
Are BMW intending to protect their customers who paid out so much money by extending the warranty on these bikes a further year and compensating and giving us peace of mind by offering the next few services for free.
If this is not the case could you explain to me the stages for reimbursing my money and returning the bike which is defective. Is there a procedure for this or do I need to seek legal advice?
Please could you return my E mail as soon as possible or alternatively I can be contacted with the answers to my questions on