The dealer has actually been great and I highlighted that to BMW. It's BMW UK that are just basically fobbing me off saying speak to the dealer. The issue is that the dealer is closed so I went to BMW UK to see if they could contact them.
Dealerships & Covid-19
- Thread starter Schuey
- Start date
Help Support S1000RR FORUM:
The damage to your bike is unacceptable. I would not have taken it back. Can you not get in touch with your dealer the same way you did to pick up your bike? They have to apply to bmw for whatever it is you want them to do to resolve the situation.
Tried to get hold of them again through BMW UK like I did before and BMW UK not being helpful at all. The service manager isn't answering emails anymore since I got the bike back. I did highlight the throttle before I took the bike back and he said that they'd sort it for me when they start back working, hence the reason I didn't mention it before as I didn't want to slate the dealer when they've been great really.
I didn't notice the chipped wheel until I got the bike back and then noticed the cracked rear.
I only posted the pictures and mentioned it as it seemed like Alex was having a go at me insinuating that I was bad mouthing or moaning about the dealers/BMW UK for no reason which I don't think I have.
I am glad you did post the info because context is everything on forums, fewer misunderstandings.
I doubt you will get anywhere with it this week as they are probably going to open on a limited basis like most other dealers on monday, which needs a fair bit of work. Plus a lot will be furloughed currently.
I doubt you will get anywhere with it this week as they are probably going to open on a limited basis like most other dealers on monday, which needs a fair bit of work. Plus a lot will be furloughed currently.
Hi guys,
I don?t work for Bmw but work one of the big PLC?s in the motor trade and I can only give you a little of how our company is going forward.
This is depending on Boris?s speech on Sunday.
I have along with a few others, have continued to work remotely, while all but the GM?s of our dealership sites have been furloughed.
However I?ve still been selling a **** load of cars but not been able to hand them over.
That changes on the 18th. We?ll be looking to get customers in those cars purchased and slowly start to wind up getting staff back ready to reopen in June. A **** load of measures to be put in place.
I know it must be frustrating as a customer (I?m one too) but believe me guys no one is enjoying this. Well not after the second week of what they thought was a holiday. Lol
There will be some normality resumes soon. Well the new normal for some.
Hope that helps
Skel
Sent from my iPhone using Tapatalk
I don?t work for Bmw but work one of the big PLC?s in the motor trade and I can only give you a little of how our company is going forward.
This is depending on Boris?s speech on Sunday.
I have along with a few others, have continued to work remotely, while all but the GM?s of our dealership sites have been furloughed.
However I?ve still been selling a **** load of cars but not been able to hand them over.
That changes on the 18th. We?ll be looking to get customers in those cars purchased and slowly start to wind up getting staff back ready to reopen in June. A **** load of measures to be put in place.
I know it must be frustrating as a customer (I?m one too) but believe me guys no one is enjoying this. Well not after the second week of what they thought was a holiday. Lol
There will be some normality resumes soon. Well the new normal for some.
Hope that helps
Skel
Sent from my iPhone using Tapatalk
You complained BMW UK fob you off (I didn't mention the dealer) but don't mention what the subject of the mail is, I assumed it's the cracked lacquer in the wheel. But fair enough if it's other things, which are dealer caused, people screw up but they legally should have the opportunity to fix them.
It's the bad mouthing BMW UK, all the time, which is silly as they will want the dealer involved and LOCKDOWN IS A VALID REASON to wait, because if you've not noticed, they are closed. BTW, I don't know of anyone else with government permission to make a non-essential trip to pick up a non-essential bike which isn't supposed to be ridden right now, but clearly you did, nice.
There you go again making assumptions. There's actually no point in having a discussion with you. Lockdown isn't a reason for fobbing people off, BMW UK are still working and can still assist with my queries, but as usual you're right and know best...without possessing all the facts.
Last edited:
With all due respect mate, I?d argue the dealer hasn?t been great at all if they themselves did the damage. They put you in a position you shouldn?t have been in, in the first place.
Bailing out...
Last edited:
They've been great with a lot of stuff to be fair mate and they said that they would repair the throttle once they open that's why I didn't have a go at them. Can only really slate them if they don't rectify the issue.
No doubt Mr Know It All will disagree and tell me I'm in the wrong though
Great info and very much in line with what I?ve read and heard from people in the trade.
Just to echo Skel...just had an email tonight. Although my dealership has put things into place for social distancing for customers and staff....although not 100% confirmed hes booked us all Zoom meetings for the next 3 weeks.... so its safe to say I'm home for a little longer.
The North Oxford dealership has started up on a limited basis. Showroom's not open yet but they've started delivering bikes sold before or during lockdown.
Most importantly, that included mine :triumphant:
Most importantly, that included mine :triumphant:
Great news! Get some pics up!
The last shiny picture before I put the top box on and get thrown out of the club :highly_amused:
Nah your safe...thats Alexs fav colour scheme!
stuartb
Well-known member
Re: Dealerships & Covid-19
No top boxes allowed doll, your out ![emoji87]
Sent from my SM-G975F using Tapatalk
No top boxes allowed doll, your out ![emoji87]
Sent from my SM-G975F using Tapatalk
Last edited:
Similar threads
