My dealer just told me that they didn?t know anything, that BMW we?re keeping them in the dark.
I?ve asked my dealer for an update so we?ll see what they say
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S1000RR Gen 4 Delivery Thread
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Help Support S1000RR FORUM:
My dealer just told me that they didn?t know anything, that BMW we?re keeping them in the dark.
I?ve asked my dealer for an update so we?ll see what they say
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Slappywhite
Active member
I've had nothing from BMW uk, nothing from my dealer who I rang on Firday and said would "get back to me".
The BMW Uk letter someone posted on here sounds like nothing before September and I need a bike for August. I'm currently trawling autotrader for an alternative, sick of this.
The BMW Uk letter someone posted on here sounds like nothing before September and I need a bike for August. I'm currently trawling autotrader for an alternative, sick of this.
Really don?t blame you mate. I?m the same but I need a bike for July. Need might be a bit strong but I?ve got a trip planned that I want to take it on.
I?ve been looking for weeks now, even test ride the V4 and RSV4 but I want the Beemer. I wish I didn?t want it to be honest
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Dealers just emailed stating they?re aware of the letter I emailed them and that Motorrad asked them to delay sending the letters until the system has been updated at the end of this week. They?ll let me know as soon as the order system is updated at the end of the week. [emoji1695]
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I can only suggest KTM Superduke 1290 [emoji16]
I?ve got it?s superior rival - Tuono V4 Factory [emoji23]
Pity it?s out in Spain though
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Damn.
Thought: could you refuse the whole bike on the basis of this a demand a full replacement?
- Alex
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This has been posted on the US site from a UK user.... letter from BMW. Sorry if it's been posted here elsewhere.
I am writing to you today to update you on the above topic; a topic that is as disappointing and frustrating for BMW Motorrad UK and its Retailers as it is for yourself.
First, please let me apologise on behalf of BMW for the extensive delay that you have had to endure so far.
Secondly, please excuse the lack of personalisation on this letter which is due to the fact that your data is at this stage held by your Retailer and not BMW itself.
Unfortunately, I’m sorry to have to inform you that BMW’s Plant Berlin continues to experience ongoing production delays with this brand new model. These delays are the result of supply chain issues and the nature of these delays mean that confirming expected delivery dates is very challenging.
To put the topic in context, in advance of the new bike’s 1 June launch UK Retailers were holding several hundred confirmed orders, over half of which were placed in or before the last quarter of 2018; as at today we have delivered to UK customers less than ten bikes! In addition, last Friday we were informed that worldwide RR production in Berlin will virtually cease through June and July, while the plant builds the backlog of May’s production.
Therefore, even the August and September delivery dates that many UK customers were given in good faith by their Retailer may not now be met. In fact, as we currently cannot obtain a guarantee that high volume production will definitely re-commence in August, there is still a small risk that we may not even deliver every one of the currently held orders this year.
The ‘supply chain issues’ referred to above apparently centre around a single component provided by a third party that has not been able to provide acceptable quality on 100% of parts supplied. As you would expect, Plant Berlin will simply not build bikes that in any way do not meet BMW’s exacting standards, hence the very slow rate of production so far.
Separately, in the UK we face an additional issue in that over 80% of our orders are for the top of the range M Sport specification while the factory currently has a maximum capacity of 35-40%. We understand the anticipation for this model is extremely high and can only reassure you we are working as hard as possible in the background to achieve the earliest possible delivery date for you.
I can also confirm that as bikes are received in the UK they will continue to be allocated as fairly as possible based on retailer order date.
In recognition of the further disappointment this announcement will cause we would like to offer you a ?500 Retailer Credit which can be used towards servicing, parts, accessories or BMW rider wear and which will be available upon collection of your ordered S 1000 RR.
Once again, please accept my apologies for the massive inconvenience and frustration caused by the delay you are experiencing and thank you in advance for your continued patience and loyalty to the BMW Motorrad brand.
Yours faithfully
Phil Horton Director, Motorrad UK
I am writing to you today to update you on the above topic; a topic that is as disappointing and frustrating for BMW Motorrad UK and its Retailers as it is for yourself.
First, please let me apologise on behalf of BMW for the extensive delay that you have had to endure so far.
Secondly, please excuse the lack of personalisation on this letter which is due to the fact that your data is at this stage held by your Retailer and not BMW itself.
Unfortunately, I’m sorry to have to inform you that BMW’s Plant Berlin continues to experience ongoing production delays with this brand new model. These delays are the result of supply chain issues and the nature of these delays mean that confirming expected delivery dates is very challenging.
To put the topic in context, in advance of the new bike’s 1 June launch UK Retailers were holding several hundred confirmed orders, over half of which were placed in or before the last quarter of 2018; as at today we have delivered to UK customers less than ten bikes! In addition, last Friday we were informed that worldwide RR production in Berlin will virtually cease through June and July, while the plant builds the backlog of May’s production.
Therefore, even the August and September delivery dates that many UK customers were given in good faith by their Retailer may not now be met. In fact, as we currently cannot obtain a guarantee that high volume production will definitely re-commence in August, there is still a small risk that we may not even deliver every one of the currently held orders this year.
The ‘supply chain issues’ referred to above apparently centre around a single component provided by a third party that has not been able to provide acceptable quality on 100% of parts supplied. As you would expect, Plant Berlin will simply not build bikes that in any way do not meet BMW’s exacting standards, hence the very slow rate of production so far.
Separately, in the UK we face an additional issue in that over 80% of our orders are for the top of the range M Sport specification while the factory currently has a maximum capacity of 35-40%. We understand the anticipation for this model is extremely high and can only reassure you we are working as hard as possible in the background to achieve the earliest possible delivery date for you.
I can also confirm that as bikes are received in the UK they will continue to be allocated as fairly as possible based on retailer order date.
In recognition of the further disappointment this announcement will cause we would like to offer you a ?500 Retailer Credit which can be used towards servicing, parts, accessories or BMW rider wear and which will be available upon collection of your ordered S 1000 RR.
Once again, please accept my apologies for the massive inconvenience and frustration caused by the delay you are experiencing and thank you in advance for your continued patience and loyalty to the BMW Motorrad brand.
Yours faithfully
Phil Horton Director, Motorrad UK
yeah I’ve posted that letter on here before, but it’s good that someone posted it on a US board. The yanks are still blissfully unaware of what’s happening.
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Hi, sorry for reposting, I did a good look through but must have missed it.
It is interesting to see the US guys posting comments when the bike is barely run in (before 1st service) i.e vibration, noises etc. A lot of these will change with time.
It is interesting to see the US guys posting comments when the bike is barely run in (before 1st service) i.e vibration, noises etc. A lot of these will change with time.
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Mechanical/Electronic gremlins here....
https://www.s1000rrforum.com/forum/...9614-2020-rr-post-your-mechanical-issues.html
https://www.s1000rrforum.com/forum/...9614-2020-rr-post-your-mechanical-issues.html
I?d love that. You reckon they would play along?
When would you envisage receiving said replacement?
Wouldnt mind too much as long as they give me something for in between.
baz
Well-known member
yeah,February 2020.
stuartb
Well-known member
Something like this
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:tennis:
Only if it was goodwill. If they resolve the problem and the bike is then fine bmw wont be legally bound to accept the bike back.
