Will try to document a write up when I get a moment but it?s war and peace. The chain snapped... I was lucky and the wheel wasn?t locked and we stayed on in very busy traffic... there is a post here somewhere I?ll find later and link, but the chain made a real mess on its way out. Dealer had fully serviced the bike three times in relatively short space of time and I had specifically queried the chain at a service just a few hundred miles before it let loose. I had it documented from them that it only needed adjustment. I understand that metal fatigue is hard to spot but my arguement was that as a customer what else could I have done to look after the bike. They accepted liability after 8 weeks of wrangling and sent me a loan RR, but then took nearly another 5 months to sort it. Engine isn?t actually brand new but rebuilt, limiter is back on and I have to run it in again. Almost everything else except front forks, front wheel and panels are reportedly new, although I?ve still to receive the full report. (Up until 5 weeks ago I wasn?t even aware they had found frame damage). On the one hand I?m very happy BMW have put me right, on the other it?s been an exceedingly poor experience that?s taken seven months. I was a nailed on customer for the 2019 model, but now....
Interestingly I said to the delivery guy ?a new bike would surely have been cheaper?, and he said ?they offered you one didn?t they??. The only offer I was ever made was for the dealer to go out and find a similar bike of equivalent age and mileage and that was what I rejected... I would have ripped their arm off at a new one. Nothing would surprise me if this was another communication fail given everything else that?s gone on.
When I?m able I shall try to document the experience fully.
one for me, one for a buddy. Good price too. DR bikes ����
