yeap you totally are, altho they can blame coronavirus for the delay now
Last edited:
Replacement brakes for the gen4
- Thread starter soofsayer
- Start date
Help Support S1000RR FORUM:
yeap you totally are, altho they can blame coronavirus for the delay now
Very reasonable and patient. Although I can kinda also see it from the dealer's point of view. They'd effectively be certifying an unknown quantity (on the 2020 bike) and if anything were to happen (ok, we know the chance is minuscule), they'd be in liable. I'm guessing their insurance wouldn't cover it - or something like that.
It's crap all round though.
It's crap all round though.
stuartb
Well-known member
Your more patient than me, if I were you it would be decision time..I'd reject it as not fit for purpose, refund and buy another...
Sent from my SM-G975F using Tapatalk
Sent from my SM-G975F using Tapatalk
Yes.
And this shows what I was telling the friend here who was saying my dealer is not ok or dumb. Nor that I care but it is simple: it?s about sales and business
Sent from my iPhone using Tapatalk
Totally reasonable, I think you've been very patient as I would have rejected the bike a long time ago!
stuartb
Well-known member
Yes, quite. It wont be forgotten.
Not really understandable. It's a typical thing every dealer does, tells you they call you and they don't.
It's almost like they're given training on how to treat customers badly (Aftersales of course!)
stuartb
Well-known member
I know what your saying about the circumstances, however it kind of tells me there's no one taking ownership of your problem in there..
Sent from my SM-G975F using Tapatalk
Sent from my SM-G975F using Tapatalk
Spot on
When I said to the person in the service department that I would need to consider rejecting the bike I was told I would have to speak to either the sales manager or the dealer principal, and that one of them would call me back.....
stuartb
Well-known member
No ones got a grip on it.
Sent from my SM-G975F using Tapatalk
Sent from my SM-G975F using Tapatalk
In order to reject the bike you simply need to speak to BMW FS, assuming you financed it... Once you?ve explained to them your issues, they then together with BMW Customer Services do the rest with your dealership. I have a friend who rejected his BMW M5 after numerous issues and he explained briefly what he had to do.
Not sure if you?ve done so already, but speak to BMW Customer Services so that a case can be raised where all your problems and issues are recorded. This will then help come rejection time should you go down that route.
Definitely this.
The way that BMW UK wouldn't give a response as to whether the Brembos were ok replacements, and pushed responsibility to the dealer, when the purchaser can take that bike to any dealer to be serviced, shows me BMW UK have not acted at all correctly in this case.
Where does it leave you if your dealer says "fine", they fit them for you, and you get your next service at another dealer who thinks <insert issue here> (peeling paint on the tail tidy?) is due to the aftermarket calipers? They've not been involved in this debacle at all. BMW UK have to be the ones to be responsible.
This is why I sort of see the dealers point of view on this. BMW UK have been terrible in this.
stuartb
Well-known member
All possibilites I suppose, but whats that got to do with the courtesy call they should have made to him lol...
Sent from my SM-G975F using Tapatalk
Sent from my SM-G975F using Tapatalk
That's just par for the course from BMW dealers :tongue-new:
Seriously though, I do tend to find most of them to be pretty poor, Sycamore excepted (so far).
