Just read on the BMW web site there is a new dealer opening up in East Kilbride just outside Glasgow. Thank god!! Hated that journey through to Dalkeith to get anything done to the bike. Looks like it is going to be quite a place.
Sorry, the address would have been useful info for me to add, wasn't thinking. Good place to have a dealer as the roads around it are pretty good, dual carriageway, motorway or twisty stuff ideal for demo rides.
It is open just now but very sparse as they are still doing it up but should be good once finished.
Current status is still ongoing...
Have figured out that the guy I was originally dealing with is not the service manager, who was either on holiday, or not started yet (I'm thinking on holiday) when my bike went in. Explains the lack of direction a little more - I think the guy dealing with me was flapping a wee bit - never unpleasant at all, but didn't have many answers... I was abroad on holiday last week and the actual service manager called on Thursday to explain that they'd finished stripping the engine and found nothing broken. So the metal chunks (6 in all) were a foreign body. They've sent photos off to BMW of the parts (which do assemble together) to see if they can identify what it is - possibly a tool used in original construction.
So I'm still waiting. I'm really trying to give the guys there the benefit of the doubt, but I do have to say that my experience so far hasn't been as I'd wish from a main dealer. Quite bad communication, plus when the problem was initially found and I was standing in the showroom in my leathers, there was no hint of a courtesy bike. At that time, the chat was it could be fixed that week, so I wasn't too bothered. Now it's heading for a month - a good 2 and a half weeks of that, just to take an engine out, pull off the sump, remove the gearbox and take off the head... Realistically, a job which can be done in a day if they are focusing on it. That's my issue with this so far - I'm feeling treated like I'm getting work done in their spare time, when I'm a warranty customer, so it's fully paying work.
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