Believing in dealers????

[Fabiettoboxe]

Hi 9 days ago after a week holiday i went to start my bike and it wouldn't, one month still in warranty i call bmw recovery which took it to sbw in hertforf. They called me saying my warranty wasn't valid ?????so i called every one in bmw to confirm it but they kept going on saying that.. It took 2 days for them to confirm that it was ok??? Then it went quite untill after 5 i called to find out , they said the bore cilinder was a bit dry????and they are doing testing on the bike. Customer service was very poor ( not the first time) they never even advising me who to call for the warranty to sort the problem, i had to make lots of calls and what if i wouldn't do it? Why are they so vague about the engine? I cut the story very short hope you can give me an advise thanks

 

[fatbob]

Lots of words there fella
I am assuming they are investigating the problem to see if it is covered by warranty
If you don't like the answers your getting. Call in and speak to a technician or manager and ask for an update on the status of your bike
If you don't like what you hear , get the baked beans out

 

[Fabiettoboxe]

You are absolutely right i should take the bike some were else,but they are in the middle of doing the job so it would be a too long process . I just hate bad manners. Thanks for the though

 

[phil]

I do hope you get it sorted mate, I thought SBW were one of the better dealers when it came to Service,I suppose each and every case is different.

 

[Fabiettoboxe]

Hi phil they are very good mechanics , its how they make you feel comfortable that they lack,every customer should feel that as far as i 'm concerned. My job its all about customer service , i have done it for a long time so i know what i'm talking about. As you said probably there each and every case can be different.
Thanks

 

[Paolo]

Park lane are gash and also coopers in tunbridge wells, there customer service is very poor!

 

[Docta13]

Park lane are gash and also coopers in tunbridge wells, there customer service is very poor!

there are no mechanics at park lane

 

[bananaman]

Park lane are gash and also coopers in tunbridge wells, there customer service is very poor!

wouldnt trust coopers with a pushbike.........park lane ok but was just a service...