MCE hold time takes the pi...

[Dox]

I needed to cancel insurance with MCE for a bike I sold - in my experience you can't cancel online and need to speak to an adviser.

I've spent over 2 hours on hold over three calls waiting to speak to someone. Bloody ridiculous - if it was to buy a policy , I bet that line is answered sharpish.

Sod it, I've emailed them and told them to cancel, and if I need to talk to someone, for them to ring me.

 

[soofsayer]

I?d have tried the new quote line and asked to be transferred due to my error lol.

 

[Flyingscotsman]

I?d have tried the new quote line and asked to be transferred due to my error lol.

I often do that. Works with most companies whether insurance or not.

 

[LOCKE]

Anyone you phone now the wait is long due to ?COVID-19?. Once you get hold of MCE they are pretty quick in dealing with you. I found Bemoto more expensive and more restrictive when I call them for a quote.

 

[bmwbadboy]

Anyone you phone now the wait is long due to ?COVID-19?. Once you get hold of MCE they are pretty quick in dealing with you. I found Bemoto more expensive and more restrictive when I call them for a quote.

covid-19 has become an universal excuse for people to justify their laziness

 

[stuartb]

My daily rant !

Absolutely couldnt agree more, the COVID thing is a pure excuse that I don't tolerate.

I can neither get a hold of anyone at Jet 2 nor Scumjet to cancel or rearrange flights this August to sometime next year...as I ain't going abroad to sit in a half empty boozer after our golf sessions, then find whatever other restrictions await..

Looks like a trip to respective helpdesks in Glasgow Airport..

My mate called Scumjet three times, 2hrs, 1hr then 55mins and he gave up waiting on someone answering... I agree with him, theres no one at the end of the phone, just a smokescreen. Live chat immediately closes when you envoke a chat (all our agents are busy, try another time!.... ********, the whole thing...



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[stuartb]

I eventually got someone to answer when I called at 6am !... voucher issued which lasts 12 months.

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[roadrunner]

Morning Stuart.... I take it you?re talking about Jet 2?
I?ve a similar problem with these.
I need to rearrange flights to Spain in early September but can?t get hold of anyone!
It?s beyond a joke now.....

 

[stuartb]

Never seen this post RR, did you get sorted ?

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[roadrunner]

Yes Stuart I did but then the flight got cancelled. Again due to this bloody virus. On the plus side though, I got a full refund in a couple of weeks.
So that?s two trips away cancelled this year!
Oh and yes it was Jet2

 

[stuartb]

Yes Stuart I did but then the flight got cancelled. Again due to this bloody virus. On the plus side though, I got a full refund in a couple of weeks.
So that?s two trips away cancelled this year!
Oh and yes it was Jet2

Jet 2 are ok I find.. there check in at Glasgow Airport is brilliant and ultra quick..

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