Hello All,
I ordered my S1000RR Sport with the performance pack back in June 2019 after spending a week at a soggy week at the IOM TT and needed some cheering up. This would be my first brand new bike and I was very excited.
At the time there were delays relating to the oil cooler and other engine issues which were well publicised. Eventually my delivery date was advised in early 2020 only for my allocated bike to be one a batch that were incorrectly manufactured without the performance pack. This lead to more delays until I finally collected the bike in March 2020 just before lockdown kicked it.
In April 2021 after just over a 1000miles it was recalled to have the cylinder head replaced. Good of BMW to address the issue they'd found but certainly not what I wanted on the first brand new bike I have ever purchased.
After the work I took the bike out for a ride only to get home and find the left hand side of the bike, my leg and my boot covered in oil. This was coming from an oilway plug on the side of the new cylinder head which it turned out had not been torqued after fitting and followed with another engine out recall to fix.
BMW did give me some money towards BMW accessories that was well received but still having that much invasive work and being without the bike for an extended time was not great.
After the yearly service this year it was recalled again to fit spacers between the BMW radiator and oil cover protectors.
The bike still has less than 5000 miles on it and this brings me to the latest issue... a worn cushdrive which has made on-off throttle, gearshifts and any use of the cruise control simply awful.
I initially reported the issue by phone to the dealer only to be told there was supposed to be some movement... I took the bike in the next day and a technician confirmed it was not right and raised a report to start a warranty claim. This was 10 days ago during which I had heard nothing. It also resulted in me cancelled a trip to north Yorkshire on the bike because I was not happy and feared causing long-term damage.
I took the bike back to the dealer this morning to ask if there had been any update or if there was anything they could do to make the bike more rideable. There was not until BMW responds to the warranty report. The dealer's workshop is booked up until August and they did offer to fast track my work once BMW, who are being slow, approve it. This still leaves me with a bike I'm not happy to ride with the summer and good weather quickly passing. I know I can order new cushdrive rubbers online but this is still a low mileage bike under warranty serviced every year on time at the main dealer where I purchased it.
The warranty will be up at next year and I'm seriously considering my options based on the issues to date and the latest dealer support. The decision is a hard one though because when the bike is working it's perfect for my needs and I do not know what I would replace it with.
So finally, is this experience typical of BMW ownership and if not, would it put you off keeping the bike?
I ordered my S1000RR Sport with the performance pack back in June 2019 after spending a week at a soggy week at the IOM TT and needed some cheering up. This would be my first brand new bike and I was very excited.
At the time there were delays relating to the oil cooler and other engine issues which were well publicised. Eventually my delivery date was advised in early 2020 only for my allocated bike to be one a batch that were incorrectly manufactured without the performance pack. This lead to more delays until I finally collected the bike in March 2020 just before lockdown kicked it.
In April 2021 after just over a 1000miles it was recalled to have the cylinder head replaced. Good of BMW to address the issue they'd found but certainly not what I wanted on the first brand new bike I have ever purchased.
After the work I took the bike out for a ride only to get home and find the left hand side of the bike, my leg and my boot covered in oil. This was coming from an oilway plug on the side of the new cylinder head which it turned out had not been torqued after fitting and followed with another engine out recall to fix.
BMW did give me some money towards BMW accessories that was well received but still having that much invasive work and being without the bike for an extended time was not great.
After the yearly service this year it was recalled again to fit spacers between the BMW radiator and oil cover protectors.
The bike still has less than 5000 miles on it and this brings me to the latest issue... a worn cushdrive which has made on-off throttle, gearshifts and any use of the cruise control simply awful.
I initially reported the issue by phone to the dealer only to be told there was supposed to be some movement... I took the bike in the next day and a technician confirmed it was not right and raised a report to start a warranty claim. This was 10 days ago during which I had heard nothing. It also resulted in me cancelled a trip to north Yorkshire on the bike because I was not happy and feared causing long-term damage.
I took the bike back to the dealer this morning to ask if there had been any update or if there was anything they could do to make the bike more rideable. There was not until BMW responds to the warranty report. The dealer's workshop is booked up until August and they did offer to fast track my work once BMW, who are being slow, approve it. This still leaves me with a bike I'm not happy to ride with the summer and good weather quickly passing. I know I can order new cushdrive rubbers online but this is still a low mileage bike under warranty serviced every year on time at the main dealer where I purchased it.
The warranty will be up at next year and I'm seriously considering my options based on the issues to date and the latest dealer support. The decision is a hard one though because when the bike is working it's perfect for my needs and I do not know what I would replace it with.
So finally, is this experience typical of BMW ownership and if not, would it put you off keeping the bike?
