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Thread: S1000RR Gen 4 Delivery Thread

  1. #231
    Forum Admin soofsayer's Avatar
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    Re: S1000RR Gen 4 Delivery Thread

    So I thought it might be helpful to put a list of the bmw uk offers to those of us with delayed orders so you know what you should be getting from the dealer:

    1. If you placed your order before the 2019 price increase (not sure exactly but I think it was March’19) you will still be paying the original price and not the new rrp.

    2. If you agreed a trade-in price for a delivery date that has now been missed, bmw will still honour the original trade-in value agreed regardless of when your new bike turns up and what mileage you do in the meantime.

    3. Bmw have offered £500 credit as goodwill for those with delayed orders to use on servicing, accessories Etc.

    4. Some dealers are giving out demo bikes where bikes have already been traded in, I am not aware of this being bmw uk policy but great if you can get it.

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  3. #232
    1 YEAR PREMIER MEMBER MackemScouse's Avatar
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    Re: S1000RR Gen 4 Delivery Thread

    Quote Originally Posted by soofsayer View Post
    So I thought it might be helpful to put a list of the bmw uk offers to those of us with delayed orders so you know what you should be getting from the dealer:

    1. If you placed your order before the 2019 price increase (not sure exactly but I think it was Marchí19) you will still be paying the original price and not the new rrp.

    2. If you agreed a trade-in price for a delivery date that has now been missed, bmw will still honour the original trade-in value agreed regardless of when your new bike turns up and what mileage you do in the meantime.

    3. Bmw have offered £500 credit as goodwill for those with delayed orders to use on servicing, accessories Etc.

    4. Some dealers are giving out demo bikes where bikes have already been traded in, I am not aware of this being bmw uk policy but great if you can get it.

    Great stuff mate. Very helpful.

  4. #233
    Standard Member Slappywhite's Avatar
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    Re: S1000RR Gen 4 Delivery Thread

    I ordered before the price increase, no mention of this from my dealer, I could be paying either price. Dealer is not too chatty.

    i mention this because my dealer also hasn’t mentioned the £500 either, even though I ordered a load of accessories. This seems to be either not official BMW policy or it’s dealer discretion. Makes you think whether you chose the right dealership to put down a deposit.

    I was offered a bike until mine is eventually delivered (only after telling my dealer I was getting an R1) but an S1000R or an XR is not remotely a like for like replacement. That seems to be an offer instead of the £500.

    I used to think BMW uk was behind the lack of information but it seems the dealers have a lot of leeway.

    Wonder when (if) the BMW uk letter will arrive..

  5. #234
    2 YEAR PREMIER MEMBER baz's Avatar
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    Re: S1000RR Gen 4 Delivery Thread

    Quote Originally Posted by noxx View Post
    Keep on buying V4ís lads. Makes S1000RR deliveries to others quicker and more fun for us on the roads too. Happened just today... accidentally sucked a V4S through my air intake .. two chews and then shat it right back out again
    Couldn't agree more-I haven't had a problem(on a gen3)passing the V4S on track(on the straight)admittedly Bautista/Redding/Brookes/Bridewell haven't been on them!

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  7. #235
    1 YEAR PREMIER MEMBER MackemScouse's Avatar
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    Re: S1000RR Gen 4 Delivery Thread

    Quote Originally Posted by Slappywhite View Post
    I ordered before the price increase, no mention of this from my dealer, I could be paying either price. Dealer is not too chatty.

    i mention this because my dealer also hasnít mentioned the £500 either, even though I ordered a load of accessories. This seems to be either not official BMW policy or itís dealer discretion. Makes you think whether you chose the right dealership to put down a deposit.

    I was offered a bike until mine is eventually delivered (only after telling my dealer I was getting an R1) but an S1000R or an XR is not remotely a like for like replacement. That seems to be an offer instead of the £500.

    I used to think BMW uk was behind the lack of information but it seems the dealers have a lot of leeway.

    Wonder when (if) the BMW uk letter will arrive..
    Ive got the guaranteed initial price, and the trade in value secured. Iím going to talk to the dealer tomorrow about the absence of a letter and the £500

  8. #236
    Forum Admin soofsayer's Avatar
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    Re: S1000RR Gen 4 Delivery Thread

    The £500 is not discretionary and up to the dealer, it is direct from bmw uk.

    If you are having serious communication problems I would email the customer services manager noxx posted details of with the letter earlier on. Bmw uk cant know your dealer is not communicating with you correctly, but they can ensure things are rectified when they are made aware.

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  10. #237
    1 YEAR PREMIER MEMBER noxx's Avatar
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    Re: S1000RR Gen 4 Delivery Thread

    Here his details again. Communication was an absolute nightmare until Ben got involved. Heís extremely competent and nice and seems genuinely concerned about customer satisfaction.


    Kind regards


    Ben

    BMW Group
    United Kingdom
    Ben Perry
    Customer Service Manager - BMW Motorrad UK
    Customer Service
    Summit ONE
    Summit Avenue, Farnborough
    Hampshire, GU14 0FB
    Tel : +44 (0) 1252 920000
    Email : motorrad.customerservice@bmw.co.uk
    Web : http://www.bmw.co.uk
    Last edited by noxx; Yesterday at 11:29 PM.

  11. #238
    Standard Member Carsonr6's Avatar
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    Re: S1000RR Gen 4 Delivery Thread

    The price increase was on the 1st April and bikes ordered before then will be at the reduced price £19300 I believe instead of £19800.

    The £500 goodwill from BMW is to be used against goods/services in the dealership, itís not to be used against the price of the new bike and is a direct replacement for not having a loan bike while you wait for your new bike. I have an email from my dealer explaining itís either a loan bike or the £500 because I tried to get both on the basis that I couldnít get the loan bike I wanted. BMW UK have to sanction the loan bike with the dealer.


    Sent from my iPhone using Tapatalk

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